Usually shipping times vary between 2-5 business days and depending on when the order was placed. Orders are shipped out Monday through Thursday to avoid products sitting in uncontrollable conditions at mail carrier warehouses or vehicles over the weekend. You will receive an email when your order is being shipped out!

If your product shows up damaged, please send an email with a picture of the shipping container, as well as the damaged product. We will do our best to help find a solution that is best for each customer. If a product hasn’t arrived, try checking your email for the tracking number to see where the order is. If there’s any further issues with shipping, contact us either via email or phone.

Typically, it takes about 1-2 business days to fill an order to be ready to ship. Orders are filled Monday through Thursday between 9am-5pm and Friday 9am-3pm Eastern Time. Orders will not be filled on Federal Holidays or on weekends.

Once your order goes through, you’ll receive an email notification that the order has been placed. If you continue to receive an error message or the order won’t go through check out, try to re-enter your information and check for errors in spelling or card numbers. Make sure to enter the exact name on the card. If you continue to have issues, please reach out via email or phone for further assistance!

If you want to order a scent with a specific label, email us at shop@cabinlightcandle.com and let us know what the specialty project is! We love to make specific scents for our customers, as well as changing labels on existing scents to make custom candles.